Brogans Outdoor Services, operated by Brogans Lawn and House Care LLC (“Brogans,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
This Privacy Policy applies to information collected through our websites, including https://broganslc.com and https://page.broganslc.com, including the estimate-request form at https://page.broganslc.com/request-estimate, as well as our online forms, appointments, communications, and related services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may collect information when you visit our website, request an estimate, complete a form, schedule an appointment, communicate with us, or use our services.
Personal Information
Depending on how you interact with us, we may collect:
First and last name
Email address
Phone number
City
Street address
Property or project location
Type of outdoor service requested
Estimated project budget
Project descriptions and other information you choose to provide
Appointment or walkthrough information
Communication preferences
SMS marketing and non-marketing consent selections
SMS consent dates, timestamps, and opt-out records
Information about how you heard about Brogans Outdoor Services
Website and Technical Information
When you use our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Website interaction and usage data
Cookies and similar tracking information
General analytics information
Customer Communication Information
We may maintain records of:
Estimate and service inquiries
Appointment and walkthrough requests
Project discussions
Customer support requests
Email and SMS communications
Communication preferences
SMS consent and opt-out activity
Feedback or reviews you provide
We may use the information we collect to:
Review and respond to estimate requests
Understand your project and requested services
Contact you about your inquiry
Schedule appointments, consultations, or property walkthroughs
Provide pricing, availability, and service information
Coordinate landscaping, lawn care, hardscaping, cleanup, and related outdoor services
Provide project and appointment updates
Respond to customer-support questions
Maintain records of customer communications
Send non-marketing SMS messages when you have provided consent
Send marketing or promotional SMS messages only when you have separately provided marketing consent
Send emails about your inquiry, appointment, or requested services
Improve our website, forms, marketing, and services
Measure website performance and understand visitor activity
Prevent fraud, misuse, or unauthorized activity
Maintain records required for business, legal, regulatory, or carrier-compliance purposes
Enforce our Terms of Service and protect our rights
Brogans Lawn and House Care LLC, doing business as Brogans Outdoor Services, may offer separate non-marketing and marketing SMS programs.
You will only receive SMS messages from us when you have provided your phone number and affirmatively selected the applicable SMS consent option.
SMS consent boxes are optional and are not selected automatically.
Non-Marketing Messages
If you consent to non-marketing text messages, messages may include:
Estimate-request follow-ups
Responses to service inquiries
Appointment or walkthrough scheduling
Appointment reminders
Project updates
Service updates
Customer-support communications
Other messages directly related to your request or existing service relationship
Marketing Messages
If you separately consent to marketing text messages, messages may include:
Special offers
Discounts
Seasonal promotions
Service announcements
Availability updates
Promotional information about Brogans Outdoor Services
Agreeing to receive non-marketing messages does not automatically enroll you in marketing messages.
Message Frequency
Message frequency may vary based on your request, appointments, project activity, and communication preferences.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Opting Out
You may opt out of SMS messages at any time by replying STOP to a message from us.
After replying STOP, you may receive a final confirmation message stating that you have been unsubscribed. You will not receive further SMS messages from that program unless you opt in again.
Getting Help
For assistance, reply HELP to a text message from us or contact us using the information in the Contact Us section below.
Consent Is Optional
SMS consent is optional and is not required to:
Request an estimate
Submit an inquiry
Schedule an appointment
Purchase services
Receive services from Brogans Outdoor Services
You may submit our forms without selecting either SMS consent option.
Mobile Information and Consent Records
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Phone numbers, SMS consent selections, opt-in records, and related messaging data will not be sold, rented, transferred, or disclosed to third parties or affiliates for their own marketing or promotional use.
Mobile information may be shared only with aggregators and providers of the text-messaging services solely as necessary to deliver and manage messages requested or authorized by you.
We do not sell or rent personal information.
We may disclose limited personal information in the following circumstances.
All the categories described below exclude text-messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text-messaging services solely as necessary to deliver and manage messages authorized by you.
Service Providers
We may work with service providers that help us:
Host and maintain our websites
Operate our forms and customer-management systems
Schedule appointments
Deliver email or SMS communications
Analyze website performance
Process customer requests
Provide technical, administrative, or customer support
Maintain business records
These providers may only access information as reasonably necessary to perform services for us.
Service providers are not permitted to use your mobile number or SMS consent information for their own marketing or promotional purposes.
SMS and Telecommunications Providers
We may provide mobile information only to aggregators and providers of the text-messaging services when necessary to deliver messages you have consented to receive, process opt-out requests, and maintain consent records.
Text-messaging opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Legal and Safety Requirements
We may disclose information when reasonably necessary to:
Comply with applicable laws, regulations, legal processes, or government requests
Respond to a court order, subpoena, or lawful investigation
Protect the rights, safety, property, or security of Brogans Outdoor Services, our customers, or others
Investigate suspected fraud, abuse, or unlawful activity
Enforce our agreements or policies
Business Transfers
If Brogans Lawn and House Care LLC is involved in a merger, acquisition, restructuring, financing, or sale of business assets, personal information may be transferred as part of that transaction.
Any transferred information will remain subject to this Privacy Policy or a policy offering substantially similar protections.
Text-messaging originator opt-in data and consent are excluded from this category and will not be transferred to third parties.
Our websites may use cookies, analytics tools, pixels, and similar technologies to:
Keep the website functioning properly
Understand how visitors use our pages
Measure website traffic and performance
Remember visitor preferences
Improve our forms, content, and services
Evaluate marketing performance
Detect technical problems or misuse
You may configure your browser to block or alert you about cookies. Some website features may not function properly when cookies are disabled.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:
Unauthorized access
Misuse
Loss
Alteration
Disclosure
Destruction
These safeguards may include:
Access controls
Restricted access to customer information
Password-protected systems
Secure third-party technology providers
Internal data-handling procedures
Consent and opt-out recordkeeping
Routine monitoring and maintenance
No website, communication method, or electronic-storage system is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.
We may retain personal information for as long as reasonably necessary to:
Respond to your request
Provide requested services
Maintain customer and project records
Manage ongoing communications
Document SMS consent and opt-out requests
Resolve disputes
Enforce agreements
Meet legal, accounting, regulatory, carrier, or business requirements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
We may retain opt-out records as necessary to ensure that future messaging preferences are respected.
Depending on applicable law and the nature of your relationship with us, you may request to:
Access personal information we maintain about you
Correct inaccurate or outdated information
Update your communication preferences
Request deletion of personal information
Withdraw consent for future communications
Opt out of marketing emails
Opt out of SMS messages by replying STOP
Ask questions about how we collect, use, or disclose information
Certain information may be retained when required for legal, security, regulatory, recordkeeping, or legitimate business purposes.
To submit a privacy request, contact us using the information below.
We may send emails relating to:
Estimate requests
Service inquiries
Appointment scheduling
Project or service updates
Customer support
Promotions or service announcements
Where applicable, marketing emails may contain an unsubscribe option. You may also contact us directly to update your email preferences.
Transactional or service-related communications may continue when necessary to respond to your inquiry or provide requested services.
Our websites may contain links to third-party websites, social-media platforms, maps, scheduling systems, payment services, or other external services.
We do not control and are not responsible for the privacy practices, security, availability, or content of third-party websites and services.
We encourage you to review the privacy policies of any third-party services you choose to use.
This Privacy Policy applies only to information collected by or on behalf of Brogans Outdoor Services.
Our websites and services are intended for adults and are not directed toward children under 18.
We do not knowingly collect personal information from children under 18 through our estimate-request or SMS opt-in forms.
If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal and regulatory obligations.
The updated version will be posted publicly with a revised effective date.
Your continued use of our website or services after an updated policy is posted indicates that you acknowledge the revised policy.
For questions about this Privacy Policy, your personal information, or our communication practices, contact:
Brogans Outdoor Services
Operated by Brogans Lawn and House Care LLC
710 Lakes Edge Dr.
Oxford, MI 48371
United States
Phone: +1 248-895-6381
Email: [email protected]
Website: https://broganslc.com